Interactive Voice Response (IVR)

Our (IVR) service is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. Our IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.

An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:

- Bank and stock account balances and transfers

- Surveys and polls - Office call routing

- Call center forwarding

- Simple order entry transactions

- Selective information lookup (movie schedules, etc.)